Missing mail

If missing mails are not to be found in your local spam folder or in the Cleanmail Quarantine, please contact our support dept by mail (support@cleanmail.ch).

To track missing emails or delivery issues Cleanmail requires:

  • Sender mail log snippet showing failed transactions, connections, DNS and Internet routing issues, which ever may apply.
  • Failed sender error message / bounced email.
  • Sender, Recipient and Date of missing message.